Certificate in Rooms Division


MQF Level 3


Course Duration

2 Semesters plus LITP


Course Content

This course is intended for those individuals who are interested in obtaining basic operational skill in Front Office, Concierge and Housekeeping.


This programme of study includes:

• Food Handlers Certificate – compulsory

• Computer Information Systems

• Bookkeeping

• Health & Safety

• Introduction to Tourism & Hospitality

• Maltese Culture/Tourist sites

• Conference & Banqueting Sales and Coordination

• Front Office and Housekeeping Theory

• Opera PMS

• Sales Techniques

• Introduction to Marketing

• Pest Control


Key Learning Outcomes

• Advise guests on in house facilities and external activities.

• Deal with the guests and colleagues in a professional manner.

• Manage the needs and requirements of different types of customers.

• Sell in house facilities.

• Carry out housekeeping best practices.

• Comply with legal requirements on safety, health and hygiene.


Entry Criteria

Successful completion of the ITS

Foundation Programme in Tourism &

Enterprise / ITS Foundation in Tourism &

Hospitality Or

Minimum of 5 O Level subjects of which;

2 O Level subjects shall include Hospitality,

Mathematics, Maltese, English and/or Home

Economics at grade 5 or better (SSC&P level

3) and any other 3 O Level subjects at grade

6 or better (SSC&P Level 2).

(Non-Maltese applicants have the option to

replace Maltese O Level with any other O



Minimum Age

16 years (as at 30th June of the year application is submitted)


Fields of Work

• Front Office – Telephone Operator, Receptionist

• Concierge/ Porter

• Room attendant


Further Study Options

Programme 3 - Part 2

Diploma in Rooms Division Operations

(MQF Level 4)

Programme 3 - Part 3

Higher National Diploma in Rooms

Division Management (MQF Level 5), Or

Programme 7 - Higher National Diploma in

Hospitality Management (MQF Level 5), Or

Programme 8 - Higher National Diploma in

Tour Guiding (MQF Level 5)

ITS - Malta (Main Campus)  
Bajja San Gorg  
San Giljan STJ 3300  
Malta - EU 

ITS - Gozo
Triq l-Isqof Buttigieg,
Qala QLA 1042,