Diploma in Rooms Division Operations

Level:  MQF Level 4

Course Duration:  4 Semesters (including 2 semesters International Placement)


Course Content

This course is intended for those individuals who are interested in obtaining operations and supervisory skills in Rooms Division Operations.

This programme of study includes:

  • Accounts
  • Industry Placements in Housekeeping and Front Office
  • Web Design & Administration
  • Opera PMS and Opera S&C
  • Front Office & Housekeeping Theory
  • Principles of Supervision
  • Textiles & Design
  • Basic Economics
  • Computerised Accounting System
  • Web Design & Administration
  • Hospitality Law
  • Planning & Organising Events


Key Learning Outcomes

  • Represent the hotel and make a good first impression
  • Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner
  • Create various sales opportunities to enable the maximization rooms sales and occupancies
  • Carry out operations processes in both Front office and Housekeeping
  • Comply with legal requirements of the Hospitality Industry


Entry Criteria

Successful completion of Programme 3, Part 1 – Certificate in Rooms Division (MQF Level 3)


Fields of Work

Front Office



Housekeeping Supervisor


Further Study Options

Programme 3 - Part 3

Higher National Diploma in Rooms

Division Management (MQF Level 5), Or

Programme 7 - Higher National Diploma

in Hospitality Management (MQF Level

5), Or

Programme 8 - Higher National Diploma

in Tour Guiding (MQF Level 5)

ITS - Malta (Main Campus)  
Bajja San Gorg  
San Giljan STJ 3300  
Malta - EU 

ITS - Gozo
Triq l-Isqof Buttigieg,
Qala QLA 1042,