Tourism Journalist and Media Presenter
"Tourism has been a primary pillar of the Maltese Economy ever since these islands gained independence from Britain in 1964.
Throughout these years we have built up an industry based on three core competencies: Hospitality, Friendliness and Service.
To sustain these three competencies and ensure that we remain competitive in the future, I believe that there is a definite role for the Institute of Tourism Studies to nurture those who choose the industry not as a job but rather as a vocation and a career. Tourism is all about people. It is about fulfilling expectations and delivering experiences.
The Institute for Tourism Studies has already filled a gap in providing the industry with the Professionalism that is needs to fulfill its role. But learning is a continuous process and the Institute will remain a means of closing the skills gaps by interfacing with industry and organizations, such as, HCIMA Malta. The HCIMA has, for a long time, accredited a number of courses at ITS and this is proof that we appreciate the level and standard of education provided by this educational institution.
Having worked in the hospitality sector for twenty-five years and also through my research work as a tourism journalist, I can understand the importance of an Institute for Tourism Studies which can respond to the needs of the industry through courses and training processes that are internationally recognized through the HCIMA."