Higher National Diploma in Rooms Division Management


MQF Level

Total Credits

Programme Duration
2 Semesters

Job Roles May Include

  • Front Office & Guest Relations Manager
  • Reservations Manager
  • Executive Housekeeper
  • Hospitality Customer Experience Manager
  • Hospitality Establishment Manager
  • Hospitality Guest Relations Manager
  • Duty Manager
  • Night Auditor
  • Front Office Manager

Programme Learning Outcomes

  • Exhibit sound ethical behaviour in the work place, excellent leadership and interpersonal skills.
  • Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner.
  • Be responsible for handling verbal and written complaints.
  • Be responsible for key operational processes in both front office and housekeeping.
  • Apply revenue management theories to achieve maximum revenues in line with a budget.

Entry Criteria
Successful completion of Diploma in Rooms Division Operations (MQF Level 4).


Last Updated: 7th April 2020

ITS - Malta (Main Campus)  
Aviation Park, Aviation Avenue
Ħal Luqa LQA 9023  
Malta - EU 

+356 2379 3100

ITS - Gozo
Triq l-Isqof Buttigieg,
Qala QLA 1042, 

+356 2379 3400