Diploma in Rooms Division Operations


MQF Level

Total Credits

Programme Duration
2 Semesters + 1 Year IITP

Job Roles May Include

  • Guest Service Agent
  • Receptionist
  • Reservations Officer
  • Junior Concierge
  • Housekeeping Supervisor
  • Junior Night Auditor
  • Front Office Shift Leader

Programme Learning Outcomes

  • Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner.
  • Create various sales opportunities to enable the maximisation of room sales and occupancies.
  • Carry-out operations processes in both Front Office and Housekeeping.
  • Follow and apply legal requirements pertinent to this area of study.

Entry Criteria

Successful completion of Certificate in Rooms Division (MQF Level 3).



Last Updated: 7th April 2020

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